12:7 12 Service and maintenance Service and maintenance Our service department maintains, repairs, checks, calibrates and certifies Elpress tools and power sources. Following a review of the equipment by the service department, certificates are issued that verify the performance of the tools. To ensure that your crimped terminals maintain a high and even level of quality, regular checks shall be done of the crimping tools. We offer: • Contract preventive maintenance, Elpress Basic and Elpress Advance • Calibration of tools • Repairs (servicing of tools) • Rental of crimping equipment Preventive maintenance Elpress service offers a flexible service solution for increased security with fast service and high availability. Our service agreements are available in 2 levels, Elpress Basic and Elpress Advance. To sign a service agreement with Elpress means the following: • Planned and preventive maintenance ensures better performance for your equipment. • Regular service intervals minimise the risk of unforeseen stoppages by indicating any safety or functional defects and recommending measures to avoid these problems • Regular service intervals are normally implemented every 12 months for a fixed price • The price is based on the service level and tool equipment. • A certificate is issued after the equipment has complied with calibration requirements • Calibration can also be done on-site at the customer Elpress Basic This forms the basis of a service agreement and includes the following points: • General inspection of the tool • Safety aspects according to declaration of conformity (compliance with the Machinery Safety Directive, Low Voltage Directive, EMC Directive). • Function test • Checking of accessories, e.g. crimp dies etc. • Issue of Certificate • The inspection follows Elpress final inspection and acceptance inspection requirements. Elpress Advance Elpress Advance includes: • Elpress Basic + corrective maintenance Includes calibration with certification and consumables repairs at a fixed price. Calibration with certification of tool Calibration follows the same points and requirements as Elpress Basic, but it is the customer’s responsibility to submit the tool for calibration. Rental of contact crimping equipment Sometimes the accumulation of work can be greater than can be expected, or individual projects may require more resources than usual and then it is possible to rent equipment at Elpress. When repairing equipment for a company, Elpress can rent tools to the company if required, until the original equipment is repaired and returned. Purchased a new product? Send the Product registration form to Elpress and Elpress Basic is included for free the first year. Information More information is available from the service department: https://www.elpress.net/en/products/ system-elpress/service/
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